Return & Refund Policy

Thank you for shopping at Roulinone.shop. Customer satisfaction is important to us. Please review our return and refund policy below.

1.Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• Items must be returned in the original packaging
• Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

• Final sale items
• Customized or personalized products
• Gift cards
• Items damaged through misuse or improper handling

2.Return Process

To request a return, please contact our support team at:

Email: support@roulinone.shop

Please include:

• Your order number
• Reason for return
• Photos of the item if applicable

Our team will provide return instructions after reviewing your request.

3.Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The item has a manufacturing defect

We recommend using a trackable shipping service for returns.

4.Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note:

• Original shipping fees are non-refundable
• Processing times may vary depending on your payment provider

5.Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work to resolve the issue as quickly as possible.

6.Order Cancellation

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.

7.Contact Us

If you have any questions regarding returns or refunds, please contact us:

Website: roulinone.shop